Cancellation and Refund
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Cancellation and Refund Policy
Privacy Policy
1. Order Cancellation
Before Shipment: You may cancel your order at any time before it has been shipped. To do so, please contact our customer service team at [contact email/phone number]. We will process your cancellation request and provide a full refund to your original payment method within [X] business days.
After Shipment: If your order has already been shipped, it cannot be canceled. However, you may still return the product under our return policy (see below).
2.Return and Refund Policy
Eligibility for Returns: Products may be returned within [X] days of receipt if they are in their original condition, unused, and with all packaging intact. To initiate a return, please contact our customer service team at [contact email/phone number].
Return Process: Once your return request is approved, we will provide you with instructions on how to send the product back to us. Please ensure the product is securely packaged to prevent any damage during transit.
Refunds: Upon receiving and inspecting the returned product, we will process your refund within [X] business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the product is defective or we made an error in your order.
3. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Digital products or downloads.
- Customized or personalized items.
- Clearance or sale items.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team within [X] days of receipt. We will provide instructions for returning the product and either offer a replacement or a full refund, including any shipping costs.
